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FAQS

We stand by the quality of our products and services. If for any reason you are not satisfied with your purchase, please contact us within 30 days of receiving your order for a full refund or exchange. Your satisfaction is our top priority.

We accept returns within 30 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. Please contact our customer service team to initiate the return process.

If the return is due to our error (e.g., you received an incorrect or defective item), we will cover the return shipping costs. For all other returns, the customer is responsible for the shipping costs.

Shipping times vary based on your location and the shipping method selected at checkout. Generally, orders are processed within 2-3 business days and standard shipping typically takes 5-7 business days. Expedited shipping options are also available.

Yes, we offer international shipping to many countries. Shipping costs and delivery times will vary based on the destination. Please check our shipping policy for more details on international shipping.

Shipping costs are calculated at checkout based on the weight and destination of your order. We offer free standard shipping on orders over a certain amount. Please refer to our shipping policy for more information.

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to check the status of your shipment through our carrier's website.

If your order arrives damaged, please contact our customer service team immediately with photos of the damaged item and packaging. We will arrange for a replacement or refund as soon as possible.

Yes, all products and content on our website are protected by copyright laws. Unauthorized use or reproduction of our materials is strictly prohibited.

You can reach our customer service team via email at support@cosmicahealingarts.com or by phone at (123) 456-7890. Our team is available Monday through Friday, 9 AM to 5 PM EST, and will be happy to assist you with any questions or concerns.

If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but once an order has been processed and shipped, we may not be able to make changes.

We do not offer gift cards at the moment, but they may be available in the future. Please check back for updates or subscribe to our newsletter to stay informed about new offerings and promotions.

Feel free to reach out to us if you have any other questions or need further assistance!